Service Commitment

Product Service Commitment

1. product quality commitment

1. The manufacturing and testing of products have quality records and testing data.

2. For the detection of product performance, we carry out the whole process and full performance inspection of the product, and then pack or pack the product after it is confirmed to be qualified.

2. delivery commitment

1. The delivery date of the products shall be implemented according to the customer's requirements. If there are special requirements and the completion is required in advance, our company can specially organize the production and installation according to the production situation, and strive to meet the customer's needs.

2. When the product is delivered, our company provides the following documents to the user:

a Product instruction manual; B Product spare parts list; c Product certificate

3. after-sales service commitment

1. The warranty period of all products sold by our company is 1 year.

2. During the warranty period, free replacement of non-artificially damaged parts.

3. The service tenet of this department is "customer first". Each service personnel must adhere to this principle when performing after-sales tasks and be willing to accept the supervision of customers.

4. After-sales service personnel respond to the urgent needs of customers, complete service tasks with high quality in strict accordance with customer requirements, carefully answer customer questions, and actively provide various solutions for customers to choose, so as to achieve customer satisfaction.

5. All-weather service: After receiving the customer's fault call or written notice, the company will rush to the scene as soon as possible to troubleshoot.

6, the service personnel are strictly trained by the company, with qualifications. Strictly abide by the rules and regulations of customers, work in a civilized operation, minimize customer inconvenience, in order to maintain the image of the department and customers.

7. The service personnel have professional quality and the ability to solve practical problems quickly and flexibly, and strive to complete the task in a short time.

8. Suggestions and complaints from customers must be registered one by one and handled carefully. Respond to customers within a short period of time. If the customer is not satisfied, continue to take action or report to the superior until the customer is satisfied. And the complaints of personnel to criticize education, serious will be punished, and ordered to apologize to the customer.

9. Visit customers regularly and accept their opinions and suggestions modestly as the basis for improving work and continuously improving service quality.

10. After the expiration of the free warranty, our company will provide life-long paid service and accessories.

11. The products sold are equipped with spare parts all the year round.

After-sales service implementation

(1) You can send the faulty product to the after-sales service center (or through an agent) to obtain warranty service.

(2) If your city has not yet established an after-sales service center, when the product you purchased has product quality problems or malfunctions in use, you can contact the customer service center through the local product agent and distributor to obtain related services.

(3) If you encounter technical problems related to the product in use and need to consult, you can contact our agent to answer for you, or call the after-sales service hotline or send a E-mail to com to provide technical support for you.